Review submitted no-shows and cancellations without confusing the two demand signals.
A cancellation is known before the expected arrival; a no-show is a different operating outcome. Combining them into one number hides information about the booking process and potential seating recovery. Use consistent staff definitions across services.
Ten no-shows have a different significance in a small service and a large one. Review initial bookings and final guests for the same meal period. Submitted totals can describe demand loss, but they do not demonstrate which guests caused it.
Recurring no-shows can prompt a review of confirmation practices or booking terms. The report does not itself determine a deposit policy or calculate recoverable revenue. Those decisions need company policy, guest context and a credible commercial comparison.
They are separate fields in the pax formula. Both reduce the reported guest total, but their operational explanations differ.
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